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TERMS & CONDITIONS
STORE POLICIES & ORDERING
Our product guarantee
Our store offers only the finest products available, and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should have a problem, question or concern, please contact us immediately at 915-351-4422 or email us at orders@thebabyshoppe.net.
Our return policy
There are No Refunds. Christening Gowns, Special Occasion Apparel, Custom Bedding, Furniture, and Personalized Gifts are all considered final sales. Sale items are also considered final sales. There are no returns on these items unless they are found to be damaged during shipping. All our products are professionally packed, but if there is a problem, do not hesitate to contact us. We will be more than glad to assist you in any way we can. All other purchases can be returned for store credit less shipping costs within 15 days of your ship date.
Payment options
We gladly accept Visa, MasterCard, Discover, and American Express as payment for orders through PayPal. Checks are also accepted through PayPal. Expect an additional 4 business days when paying by check. If you prefer, we can also take your order over the phone or by fax. Sales Tax: As required by law, The Baby Shoppe collects 8.25% sales tax on products shipped to the residents of Texas.
When is my credit card charged?
With the exception of personalized items, all credit cards are billed at the time order is placed.
How do I know my order has been placed?
We will process your order immediately upon request. You will receive an e-mail notification once the order has been successfully placed with the details of your order. If you have any questions about your order, please e-mail us at orders@thebabyshoppe.net or call us at 915-351-4422 for assistance.
Offline Ordering
We would be happy to accommodate our customer’s needs. Simply contact us by phone at 915-351-4422 or send us an email at orders@thebabyshoppe.net. We will get back to you within 24 hours.
Out of Stock Items
Occasionally, high demand causes us to run out of certain items before we can update our website. If we do not have an item that you've ordered in stock, we will contact you by phone first, and if we cannot reach you, via email.
Order Cancellations
Before completing the checkout process, you can review your shopping cart items and add or delete items from your shopping cart. Once your order is completed, you will receive a confirmation email with your order number. If you’d like to cancel your order before shipping, you will have to contact The Baby Shoppe as soon as possible at 915-351-4422 or orders@thebabyshoppe.net.
Shipping Time
All shipping costs on our web site are based on 5 to 7 business days delivery time for the Continental United States, excluding furniture. If you would like it shipped sooner, please contact us to make arrangements. Also, International shipping rates will vary. Another factor might be the item being out of stock, in which case, we will contact you immidiately. Also, payments by check may require up to an addtional 4 business days. Certain furniture orders may take anywhere from 2 to 12 weeks depending on brand and availablility.
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